Getting Help
If you need help with Citadel, please use one of the following channels:
Documentation Resources
- Official Documentation: Check our official documentation for comprehensive guides and tutorials
- API Documentation: Review the API documentation for technical details and integration guides
- Video Tutorials: Watch our step-by-step video guides on common tasks and advanced features
Community Support
Connect with other Citadel users and get help from our community:
- GitHub Issues: For bug reports and feature requests, please open an issue
- Discord Community: Join our community on Discord for real-time discussions and peer support
- Reddit Community: Participate in discussions on our subreddit r/CitadelDashboard
Commercial Support
For enterprise users, we offer premium commercial support options with guaranteed response times:
- Email Support: founder@nbr.company - Response within 24 hours
- Phone Support: +1-555-SUPPORT (+1-555-787-7678) - Immediate assistance with SLA guarantees
- Priority Ticket System: Access to our enterprise support portal with ticket tracking
- Dedicated Account Manager: Personalized support for enterprise clients
Response Times: Our support team typically responds to emails within 24 hours during business days (Monday-Friday, 9AM-5PM EST). For urgent issues, please use our phone support line for immediate assistance.
Reporting Issues
When reporting issues, please include the following information to help us resolve your problem quickly:
- Description: A clear and detailed description of the problem
- Steps to Reproduce: Exact steps to reproduce the issue consistently
- Environment Details: Your OS, browser, Node.js version, and Citadel version
- Error Messages: Any relevant error messages or logs
- Screenshots: Visual evidence of the issue if applicable
- Configuration: Relevant parts of your configuration files (without sensitive data)
Security Issues
For security-related issues, please follow our responsible disclosure guidelines:
- Report Security Issues: Contact us directly at security@nbr.company
- PGP Key: Encrypt sensitive information using our PGP key (available in our Security Policy)
- Response Time: We acknowledge security reports within 24 hours and provide a detailed response within 72 hours
Refer to our Security Policy for complete guidelines on responsible disclosure.
Contributing
We welcome contributions from the community:
- Bug Fixes: Submit pull requests for bug fixes
- New Features: Propose and implement new features
- Documentation: Improve our documentation and guides
- Translations: Help translate Citadel into other languages
Please read our Contributing Guidelines for information on how to get started.
Enterprise Features
For questions about enterprise features or licensing:
- Sales Inquiries: sales@nbr.company
- Technical Questions: founder@nbr.company
- Licensing: View our licensing terms
Virtual Office Hours
We hold virtual office hours every Tuesday and Thursday from 2-4 PM EST where you can ask questions and get live help from our team:
- Schedule: Tuesdays and Thursdays, 2:00-4:00 PM EST
- Platform: Zoom meetings (link provided upon registration)
- Format: Interactive Q&A sessions with core developers
- Registration: Sign up at calendly.com/citadel-office-hours
Professional Training & Consulting
We offer professional services for organizations implementing Citadel:
- Custom Training Programs: Tailored workshops for your team's skill level
- Implementation Consulting: Expert guidance for deploying Citadel in your environment
- Architecture Reviews: Professional evaluation of your Citadel setup
- Security Assessments: Comprehensive security audits and recommendations
- Ongoing Maintenance: Proactive monitoring and maintenance services
Contact services@nbr.company for more information about our professional services.
Important Notice: Please do not post security vulnerabilities in public forums or GitHub issues. Always use our private security contact channels for sensitive matters.